SHIPPING:
Processing time can take up to 1-3 business days.
Shipping may take an additional 7-10 business days.
Currently, all domestic orders are shipped via the United States Postal Service (USPS). For updates, please refer to your tracking number. If you encounter any delivery issues, please reach out to USPS directly with your tracking information. Please note these dates do not include mailing carrier shipping time.
MADE TO ORDER PIECES CAN TAKE UP TO 21 BUSINESS DAYS TO MAKE.
We ship Internationally to select countries and provide complimentary standard shipping for all US orders of $250.
A tracking number will be sent to you once your order leaves our warehouse. Kiki The Brand is not responsible for any delays due to carrier constraints.
We are not responsible for orders shipped with the incorrect address provided by customers.
International:
All customs and duty fees are the customer's responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, unclaimed or refused packages and/or failure to pay duty fees upon delivery.
We are not responsible for additional shipping charges incurred upon delivery and will not accept returns or issue refunds to customers on orders that were not received due to unpaid duties. If the customer is interested in repurchasing a shipping label for reshipment, please email Support@kikithebrand.com.
MISSING, LOST OR STOLEN PACKAGES
At this time, all orders are being shipped through USPS/UPS. Please follow your tracking number for order updates. Kiki The Brand not responsible for any lost, damaged, or stolen orders.
Shipments that have arrived at a processing facility (UPS) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of the carrier. Kiki The Brand will not be obligated to handle such issues. For more information please contact support@kikithebrand.com
