At Kiki, our pieces are designed in Miami and made by our in house seamstresses or with our team overseas. Each preorder piece is made to order to fit each customer the way that they desire. Due to high order volumes please allow 5-8 weeks for all preorders to be made and begin shipping! We always aim to start shipping our pieces out ASAP! All made to order pieces are final order. Thank you for supporting slow fashion and wearable art. We love you and appreciate your patience!
REGULAR ORDER SHIPPING TIME:
1-3 DAYS FOR PROCESSING
7-14 BUSINESS DAYS TO SHIP
We ship Internationally to select countries and provide complimentary standard shipping for all US orders of $150
Please allow 1-3 business days for our warehouse to process your shipment (excludes weekends and holidays). A tracking number will be sent to you once your order leaves our warehouse. Kiki The Brand is not responsible for any delays due to carrier constraints.
Shipping Rates & Times:
UPS Ground (2-5 days)
UPS 2nd Day Air (2 days)
All customs and duty fees are the customer's responsibility to pay. Please contact your local customs office if you have any questions regarding the duty fee for your order. Shipping costs are non-refundable, which includes returns, unclaimed or refused packages and/or failure to pay duty fees upon delivery.
MISSING, LOST OR STOLEN PACKAGES
At this time, all orders are being shipped through USPS. Please follow your tracking number for order updates. Kiki The Brand not responsible for any lost, damaged, or stolen orders.
Shipments that have arrived at a processing facility (UPS) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of UPS. Kiki The Brand will not be obligated to handle such issues. For more information please contact firstname.lastname@example.org