Refund/Exchanges

Returns are accepted within 14 calendar days of delivery. 

What is “Free Returns + Package Protection” Coverage?

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.

If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy.

To be eligible for a refund, items must be:

Items returned with signs of wear, including deodorant marks, makeup, hair, stains, odors, or missing original components, may be rejected and returned to you. Additional shipping charges may apply.

A $10 restocking fee will be deducted from refunds.

Returns for store credit or exchanges are free and are not subject to a restocking fee.

Once your return is approved, the package must be dropped off with the shipping carrier within 5 business days of receiving your return authorization.

Once your return is received and passes inspection, your refund or store credit will be processed within 5-7 business days.

Original shipping charges are non-refundable.

If Kiki the Brand determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.

Products marked Final Sale cannot be returned.

At this time, all international sales are final and are not eligible for return or exchange

Please contact support@kikithebrand.com for orders inquiries, returns and questions! 

Please allow 1-3 business days for a reply from our customer service team.